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Điều khoản & Điều kiện

Terms and Conditions

Welcome to [WEBSITE ADDRESS].

By accessing our website, you agree to these terms. The website reserves the right to change, edit, add or remove any part of the Terms and Conditions of Use at any time. Changes take effect immediately upon posting on the website without notice. By continuing to use the website after changes to the Terms and Conditions are posted, you agree to those changes. Please check frequently for updates.

Please read carefully before making a purchase:

1. WEBSITE USE INSTRUCTIONS

  • Users must be at least 18 years old or access under the supervision of a parent or legal guardian.
  • We grant you a license to use the website for shopping within the framework of the Terms and Conditions of Use.
  • You are strictly prohibited from using any part of this website for commercial purposes or on behalf of any third party without our written permission. If you violate any of these terms, we will terminate your license without notice.
  • This website is for informational purposes only and we are not the manufacturer, so the opinions displayed on the website are personal opinions of customers, not ours.
  • You must register for an account with accurate information about yourself and must update it if anything changes. Each visitor is responsible for their password, account, and activity on the website. Furthermore, you must notify us if your account is accessed illegally. We are not responsible, directly or indirectly, for any damages or losses caused by your failure to comply with the regulations.
  • During the registration process, you agree to receive promotional emails from the website. If you no longer wish to receive emails, you can unsubscribe by clicking the link at the bottom of any promotional email.

2. CUSTOMER COMMENTS

  • All website content and your feedback are our property. If we find any fake information, we will immediately block your account or apply other measures according to Vietnamese law.

3. ORDERING AND CONFIRMING ORDERS

  • When you place an order at [WEBSITE ADDRESS], we will receive your order request and send you an order number. However, the order request needs to go through an order confirmation step, [WEBSITE ADDRESS] only confirms the order if your order request meets the order fulfillment criteria at [WEBSITE ADDRESS].
  • To ensure your order is confirmed quickly, please provide accurate and complete information about the delivery, or the terms and conditions of the promotion (if any) that you participate in.

4. ORDER VALUE AND PAYMENT METHODS

  • [WEBSITE ADDRESS] offers the following payment methods: cash on delivery, international payment cards or domestic payment cards.
  • Except for some cases with special notes, you can usually choose one of the 3 above payment methods when placing an order. However, to ensure the safety of customers during the payment process, for orders with a value of 30 (thirty) million or more, [WEBSITE ADDRESS] only accepts payment in advance by international payment card or domestic payment card.

5. PROMOTION PROGRAM

  • With the desire to bring many benefits to customers, [WEBSITE ADDRESS] and Member Merchants often have special discount programs. However, to ensure fairness for customers who are the end consumers of [WEBSITE ADDRESS], we reserve the right to refuse orders that are not intended for personal use, purchase in large quantities or for the purpose of buying and selling when you participate in promotions.
  • Normally, the maximum number of products for each customer participating in the special promotion program at [WEBSITE ADDRESS] is two (02) products. The rules of the promotion program will be updated on the promotion page at each time the program runs and may be changed without prior notice to customers.
  • [WEBSITE ADDRESS] reserves the right to refuse orders that do not meet the terms and conditions of the promotion program without notice to the customer. In this case, the discount code will not be reissued. In addition, [WEBSITE ADDRESS] reserves the right to refuse to extend expired codes, codes that have not been used for their full value or cases where customers unilaterally cancel orders.

6. DISCOUNT CODES

  • Discount codes are a form of discount that [WEBSITE ADDRESS] offers to customers that can have a partial or full value of the order value.
  • Each order can only apply 1 discount code, you will receive detailed information about the terms and conditions of using the discount code attached. To ensure fairness for customers who are the end consumers of [WEBSITE ADDRESS], we reserve the right to refuse orders that are not intended for personal use, purchase in large quantities or for the purpose of buying and selling.
  • [WEBSITE ADDRESS] reserves the right to refuse orders using discount codes that do not meet the terms and conditions of using discount codes without prior notice. The discount code in this case will not be reissued. Additionally, [WEBSITE ADDRESS] reserves the right to refuse to extend expired codes, codes that have not been used for their full value or cases where customers unilaterally cancel orders.

7. DELIVERY AREA

  • WEBSITE ADDRESS delivers nationwide for products distributed by WEBSITE ADDRESS itself, except for electronic items such as air conditioners, washing machines, refrigerators, freezers, etc., and some other items if the transportation process can affect the quality of the product or the health of customers.

  • For products distributed by Member Merchants, the delivery area may be limited according to the information updated on the product page. In some cases, if the delivery area is not updated timely at the time you place an order, WEBSITE ADDRESS will contact you to inform you in detail.

8. PRICES

  • The product prices listed on WEBSITE ADDRESS are the final selling prices including Value Added Tax (VAT). The product prices may change depending on the time and the accompanying promotional program. Shipping or Order Fulfillment Fee will be applied if any, and will be clearly displayed on the Payment page when you proceed to checkout.

  • Although we do our best to ensure that all information and prices displayed are correct for each product, there may sometimes be errors or omissions. If we find an error in the price of any product in your order, we will notify you as soon as possible and send you a choice to reconfirm the order with the correct price or cancel the order. If we cannot contact you, the order will be automatically canceled on the system and a refund will be issued (if the order has been prepaid).

  • Price difference: Member Merchants operating on the WEBSITE ADDRESS e-commerce platform may offer the same product at different price policies. You have the right to choose and compare prices between member merchants to get the most reasonable price for your order. WEBSITE ADDRESS does not interfere with the pricing policy of each Member Merchant if any dispute arises.

9. PRODUCT INFORMATION

  • WEBSITE ADDRESS provides detailed information for each product we post, however we cannot guarantee to provide complete, accurate, updated and error-free information for each product.

  • In case the product you receive is not as described by WEBSITE ADDRESS in the product information section, please inform the Customer Support department as soon as possible from the time of receipt and ensure that the product is unused to be supported for return and exchange. For details on the return and exchange policy, please refer to: http://www.WEBSITE ADDRESS/return-policy/

10. POLICY ON COUNTERFEIT, IMITATION GOODS, GOODS OF POOR QUALITY

  • WEBSITE ADDRESS aims to provide the best goods and service quality to customers through the products posted on its website and refuses to sell illegally manufactured, copied, counterfeit, fake, unclear origin goods...

  • Member Merchants of WEBSITE ADDRESS are all required to strictly comply with the commitment to ensure the quality and origin of the product, as well as be responsible before the law for any violations. For cases where counterfeit, fake, imitated goods, goods of unknown origin are discovered, WEBSITE ADDRESS will immediately suspend or terminate the right to sell and take disciplinary measures against the violating Member Merchant.

  • In case you suspect that the product is counterfeit, fake, imitated, of unknown origin, please notify us immediately by contacting the Customer Support Department at www.WEBSITE ADDRESS/contact/ for information verification and support.

11. TRADEMARK AND COPYRIGHT

  • All intellectual property rights (registered or unregistered), information content and all designs, texts, graphics, software, images, videos, music, sounds, software translations, source codes and basic software are our property. All content of the website is protected by Vietnamese copyright law and international conventions. Copyright is reserved.

12. LEGAL RIGHTS

  • The terms, conditions and content of this website are governed by Vietnamese law and the competent Court in Vietnam will resolve any disputes arising from the unauthorized use of this website.

13. PRIVACY POLICY

  • Our website values information security and uses the best measures to protect your information and payment. Your information during the payment process will be encrypted to ensure security. After you complete the ordering process, you will be logged out of the secure mode.

  • You are not allowed to use any program, tool or other form to interfere with the system or change the data structure. The website also strictly prohibits the dissemination, propagation or encouragement of any activity that aims to interfere, disrupt or hack into the system's data. Individuals or organizations that violate will be deprived of all benefits and will be prosecuted before the law if necessary.

All transaction information will be kept confidential, but in case required by law enforcement agencies, we will be forced to provide this information to law enforcement agencies.

14. Secure payment and convenient website address

All customers who make transactions at WEBSITE ADDRESS using international credit cards have their information encrypted (see details in the "Security Policy" section above). Therefore, when making online payments, please note the following details:

  • Only use websites with secure payment certificates.
  • Do not lend your credit card or account to anyone else to make payments at WEBSITE ADDRESS; in case of any unintended transactions, please notify WEBSITE ADDRESS so that we can assist you promptly.
  • Check your bank account regularly to make sure all card transactions are under control.

15. Transaction conclusion at WEBSITE ADDRESS

  • When shopping at WEBSITE ADDRESS, customers must follow the following order placement and receipt procedures:

Method 1: Online prepayment via credit card (Visa, Master card, etc.):

Step 1: Customer places an order, provides complete and accurate information

Step 2: Customer makes a prepayment;

Step 3: WEBSITE ADDRESS checks, confirms the order and delivers the goods;

Step 4: Customer checks and receives the goods;

Method 2: Post-payment:

Step 1: Customer places an order; provides complete and accurate information

Step 2: WEBSITE ADDRESS verifies the order

Step 3: WEBSITE ADDRESS confirms customer information (phone, text message, email)

Step 4: WEBSITE ADDRESS delivers the goods

Step 5: Customer receives the goods and makes the payment

In all cases, customers can look up transaction information via email sent to the customer's mailbox registered with WEBSITE ADDRESS or look up the transaction status on the website http://www.WEBSITE ADDRESS/check-order/. In addition, customers can look up their transaction history when logging into their account on the WEBSITE ADDRESS website.

If customers want to edit information, they can notify WEBSITE ADDRESS via the WEBSITE HOTLINE or leave a message at http://www.WEBSITE ADDRESS/contact/.

16. Changing, canceling transactions at WEBSITE ADDRESS

In all cases, customers have the right to terminate the transaction if they have taken the following steps:

  1. Notify WEBSITE ADDRESS of the cancellation of the transaction via the WEBSITE HOTLINE or a message at http://www.WEBSITE ADDRESS/contact/

  2. Return the goods that have been received but not used or enjoyed any benefits from such goods (according to the regulations of the return policy at http://www.WEBSITE ADDRESS/return-policy/)

17. Resolving the consequences of incorrect commercial information entry at WEBSITE ADDRESS

Customers are responsible for providing complete and accurate information when participating in transactions at WEBSITE ADDRESS. In case customers enter incorrect information sent to the WEBSITE ADDRESS electronic sales website, WEBSITE ADDRESS has the right to refuse to perform the transaction. In addition, in all cases, customers have the right to unilaterally terminate the transaction if they have taken the following steps:

  1. Notify WEBSITE ADDRESS via the WEBSITE HOTLINE or a message at WEBSITE ADDRESS/contact

  2. Return the goods that have been received but not used or enjoyed any benefits from such goods.

18. Dispute resolution

Any dispute, complaint or dispute arising from or relating to the transaction at WEBSITE ADDRESS or these Terms and Conditions shall be resolved by negotiation, mediation, arbitration and/or the Court in accordance with the Law on Consumer Protection Chapter 4 on Dispute Resolution between consumers and organizations, individuals trading in goods and services.

19. Termination of Agreement

In case of any damage caused by violation of the Website Terms of Use, we have the right to suspend or permanently block your account. If you are dissatisfied with the website or any of the terms, conditions, rules, policies, instructions, or operation of WEBSITE ADDRESS, your sole remedy is to stop working with us.

20. Other regulations

All Terms and Conditions (and all obligations arising out of or related to these Terms and Conditions) shall be governed by and construed in accordance with the laws of Vietnam. We have the right to amend these Terms and Conditions at any time and such amendments shall be effective immediately upon posting on WEBSITE ADDRESS.